Tablet Software on Otter

[Resolved] Major Operational Issues Detected

Thu, 09 Apr 2026 16:18:11 +0000

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App.

Update as of 9:52 AM PST: This issue has seen recovery and our team is continuing to monitor the fix.

Thank you for your patience.

[Resolved] Major Operational Issues Detected

Fri, 13 Feb 2026 04:35:20 +0000

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations.

Update as of 10:23pm PST: We are seeing recovery in orders, Picnic, and integrations, with some leftover latency.

We are prioritizing a fix for this issue ASAP. Thank you so much for your patience.

[Resolved] [Printer Issues Detected]

Wed, 29 Oct 2025 16:46:36 +0000

RESOLVED - We are investigating a potential issue that might affect printers. Printers may be offline and not printing orders, mainly affecting ethernet/cloud printers, however, it may expand to Bluetooth.

Our team has confirmed that some orders did not print during this time. We have seen recovery in this issue, and we thank you for your patience while we helped ensure this would not continue.