Issues on Otter

[Resolved] Major Operational Issues Detected

Thu, 09 Apr 2026 16:18:11 +0000

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App.

Update as of 9:52 AM PST: This issue has seen recovery and our team is continuing to monitor the fix.

Thank you for your patience.

[Resolved] Potential Uber Eats Order Import Issues & Unexpected Store Pausing

Wed, 01 Apr 2026 23:41:07 +0000

RESOLVED - We’ve observed potential reports affecting Uber Eats, including issues with order imports and unexpected store pausing.

At this time, this appears to be related to a possible third-party issue on Uber Eats’ end. We are currently seeing signs of recovery and are closely monitoring the situation while staying in contact with the Uber Eats team for updates.

[Resolved] Widespread Issues Revisited

Fri, 13 Feb 2026 07:29:24 +0000

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing recovery once again.

Thank you for your patience during this.

[Resolved] Major Operational Issues Detected

Fri, 13 Feb 2026 04:35:20 +0000

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations.

Update as of 10:23pm PST: We are seeing recovery in orders, Picnic, and integrations, with some leftover latency.

We are prioritizing a fix for this issue ASAP. Thank you so much for your patience.

[Resolved] Proactive Announcement: Cloud Provider Outage Detected

Mon, 02 Feb 2026 21:31:24 +0000

RESOLVED - We have detected a third-party outage from our Cloud provider that is being prioritized at this moment. As of now, our products have been found to be running smoothly, but we are staying close to this outage to help prevent any issues from starting.

We appreciate your patience as we stay close to a resolution from this third party.

[Resolved] Order Import Issues Detected

Tue, 18 Nov 2025 17:24:00 +0000

RESOLVED - We have detected an issue affecting order imports for several potential integrations, due to a 3rd-party Cloudfare outage. This seems to mainly be affecting UberEats order imports, but may affect some DoorDash and a few other integrations.  

Our team is keeping up to date with this outage, and helping to mitigate as soon as possible on our end. If possible, please refer to your merchant portals for orders as this is ongoing.

[Resolved] Access Issues Detected

Tue, 11 Nov 2025 20:20:40 +0000

RESOLVED - We have detected potential issues with subscriptions that may access to Order Manager and Otter Dashboard. This is not affecting everyone, only a fraction of customers.

We are prioritizing this issue and working toward a resolution. We thank you for your patience.

[Resolved] Analytics Issues Detected

Tue, 04 Nov 2025 04:46:40 +0000

Resolved - We have detected an issue impacting Analytics.

You may be experiencing issues with Otter Dashboard Analytics not loading. Our team is prioritizing this fix.

We are beginning to see recovery with this. We thank you for your patience as we work through this.

[Resolved] Potential 86'ing Issue Detected

Mon, 03 Nov 2025 22:06:21 +0000

Resolved - We’re detected an issue affecting menu functionality.

Your orders should still be coming in, but you may be experiencing issues with 86ing. We’re working to fix this ASAP, and we thank you for your patience.

[Resolved] [Printer Issues Detected]

Wed, 29 Oct 2025 16:46:36 +0000

RESOLVED - We are investigating a potential issue that might affect printers. Printers may be offline and not printing orders, mainly affecting ethernet/cloud printers, however, it may expand to Bluetooth.

Our team has confirmed that some orders did not print during this time. We have seen recovery in this issue, and we thank you for your patience while we helped ensure this would not continue.